Topic: Customer Service


Texas Friendly Hospitality training. 

 Partnership with the Cedar Hill Tourism Department.


We are very excited to invite Margaret Hoogstra CEO of Authentic Texas Magazine to come teach Texas Friendly Hospitality! 

The audience will walk away with information on the training program focused on the six hospitality habits necessary for quality customer service;
1) good first impressions
2) knowing your job 
3) knowing your community
4) clear communication skills
5) handling problems effectively
6) making good last impressions. 

The presentation will conclude with a preview of the additional topics covered in the training workshops.